Q: Are you licensed?
A: Yes, Mosaic Properties is licensed with the Arizona Department of Real Estate.
Q: What type of properties do you manage?
A: We are 100% residential and manage single family homes, condos, townhouses, apartments, duplex, tri-plex, four-plex and multi family.
Q: How soon can you start managing my property?
A: ASAP! As soon as you can return the required paperwork and information, we can get started. Contact Bridget Falco at 602-677-0277 or firstname.lastname@example.org
to get started today.
Q: How long of a lease do you sign?
A: We start out advertising for a standard 12 month lease. However, we will sign as few as 3 months and as long as 36 months, depending on the situation and with owner approval.
Q: How much security deposit do you charge?
A: In a typical lease we charge a refundable security deposit and non-refundable cleaning fee equal to one month's rent. For example, if Rent is $1800 and the cleaning fee is $275, we would change $1525 in refundable security deposit and $275 non-refundable cleaning fee. Each tenant is required to get the carpets cleaned and provide a receipt at move out. Pets are covered by an additional $250 non-refundable pet fee.
Q: Who holds the tenant security deposits, cleaning fees, etc?
A: All deposits remain in Mosaic Properties trust accounts until the time when that deposit is applied to costs incurred by the owner or refunded to the tenant.
Q: How is rent collection handled?
A: Rent is due on the 1st, late on the 2nd. Notice for non-payment of rents are sent out certified mail on the 5th. If we have not received payment in full within 10 days of said notice being sent, the eviction process is started and a court date is set, usually within a week depending on the court.
Prior to the 5th of the month, tenants are able to pay online by credit card or echeck, bill pay, direct deposit, snail mail or drop off. After the 5th only certified funds are accepted to enable prompt owner distributions.
Q: How and when do I get my owner disbursement?
A: Owner payments are processed on or before the 15th of each month, for the current month. No waiting a month to get paid for the previous month. The preferred method for disbursements is direct deposit, but we offer mailed paper checks as well. Your monthly statement is emailed to you as well as always available on your online owners portal.