Communication. Ethics. Results.
Almost all property management companies structure includes hiring a property manager who handles every aspect of your property, along with an avg. of 200 other properties. This leads to a lack or timely communication or no communication at all. Our “Team” Concept solves that very important issue. Your property manager is your team leader and can be your main point of contact it you prefer. However, there is a team of at least four team members overseeing your property. They include your Property Manager (leasing), Property Coordinator (maintenance), Bookkeeper (rents) and Supervisor. At anytime based on what information you need, you can contact that direct person. You will have each team members contact info including email, desk and cell. This process has been perfected over several years and has resolved the largest complaint we continue to hear around the industry, communication.
Ethical Maintenance Practices
Very often we hear, “they just do the repair and ask for forgiveness later”. With Mosaic Property Management, you will not have to deal with that issue. We use every method possible to get a hold of you for every repair, every time, regardless of the dollar amount. If every attempt to get a hold of you for 24hrs fails AND only in cases of an emergency, where doing the repair is in the best interest of protecting your investment, will the repair be done without your prior approval.
Let us take care of the headaches and frustrations involved with having an investment property. You can be worry free, knowing Mosaic Property Management group has you covered.